In 2010, Taylor Moving and Storage did a careful review of our operations and set out an agenda to drive quality improvements throughout our organization.
Our recruiting, hiring and training practices were redesigned with strong involvement from the owners of the firm. We also implemented a company wide technology platform to streamline and improved both our internal and external communications.
We are pleased to announce that we now have also introduced an electronic quality survey tool that was developed in house to assist us in measuring our quality.
48 hours after every move is complete, our system will generate an email to our clients asking them to complete the survey. Once the survey is completed, it is sent directly to Rick Taylor, one of the owners of the firm, for his review.
These surveys allow our customers to tell us what they liked about our service as well as any areas that they feel like we need improvement on.
It is our plan to use this feedback to assist us in our continued quality improvement planning. After all, our firm is only as good as what our customers think of it!