What comes first, the chicken or the egg? My father in law and I for many years have debated sales vs quality. As a professional salesperson,I always argued that sales was the most important part of a company. My father in law argued that quality in the operations was the most important.
As I have grown older and more reflective, it pains me to say that my father in law is right!
Quality attracts referrals, keeps clients and enhances our brand in the marketplace. Simply put, quality service improves our bottom line more than anything else we can do.
For me, quality rules!
As usual dad, you were right!