Taylor Moving Quality Scores 2013 - Allied Van Lines
Rick Taylor May 5, 2014 News, Burlington, Oakville
Allied Van Lines has hired an independent firm, Telesight , to conduct independent surveys of all moves registered into it's network. This would include all Allied agents coast to coast for moves over 250 miles.
Telesight receives approximately a 40% survey return success rate.
Each question is ranked out of 5 (with 5 being the highest). Below is the results for Taylor Moving and Storage in 2013:
- Overall, how satisfied were you with the salesperson? 4.387
- Did you have any special requests? If so, how satisfied were you with the arrangements made? 4.73
- Did we pack your boxes? If so, please rate how satisfied you were with the packing. 4.385
- How would you rate the arrival time of the driver and crew based on the promises made for loading day? 4.517
- How would you rate the care and attention shown by the driver for your goods? 4.75
- How would you rate the care and attention shown by the driver’s crew while loading your goods? 4.655
- How satisfied were you with the loading overall? 4.586
- How would you rate the arrival time of the driver and crew based on the promises made for delivery day? 4.647
- How would you rate the care and attention shown by the driver during the unloading of your goods? 4.824
- Please rate the level of care and attention shown by the driver’s crew during the unloading of your goods. 4.588
- How satisfied were you with the unloading process overall? 4.765
- How satisfied were you with our communications throughout the move? 4.262
- How likely is it that you would recommend this van line to a friend, colleague or family member? 4.268
The average score for Taylor Moving, based on these 13 questions was 4.567 or a 91.34% satisfaction rate on our Canadian long distance moves booked into the Allied Van Lines network.
While these numbers do exceed the Allied Van Lines average by a substantial amount, we continue to strive to find ways to push these numbers higher in 2014.